Latest Chatbot Challenges to Look Out for in 2020
Leveraging chatbots in customer service is gaining popularity. Why? Chatbots can engage with your existing customers and potential buyers via chat and voice conversations. Using chatbots can help reduce your customer support costs. In fact, by integrating chatbots, both businesses and consumers can save about 2.5 billion customer service hours by 2023. How can chatbots…
The Savvy Researcher’s Guide to Mobile Data Collection (Infographic)
The beginning of a new decade provides the perfect opportunity to review your organisation’s data collection methods. In this article, we will discuss how mobile data collection technologies can enhance the accuracy and efficiency of your data collection processes in 2020. Mobile data collection 101 Mobile data collection can be defined as a way of…