The Reasons for Chatbot Failures
Chatbots are lead generators, help desks, customer services, reinforcements for brand recognition and so on… but what if customers intentionally avoid talking to your bot? What are the reasons for chatbot failures? What are the biggest impediments for them to interact with your precisely designed “colleague”? How to overcome the bias against chatbots that results…
How to Create and Build Your Perfect Chatbot
The first thing we need to know: There is no such thing as the perfect chatbot! Even in the creation of a chatbot, there is no best practice guide. Every chatbot behaves differently, depending on the purpose, topic coverage and the target group. In general, however, there are various ways to build a chatbot and…
What KPIs Should You Track for Chatbot Success?
Entire customer service departments are automated these days with chatbot systems. The advantages of chatbots are numerous for both businesses and customers and streamline the customer experience and business operations alike. Benefits of having a chatbot Chatbots, in a nutshell, are software programs that leverage artificial intelligence to communicate with humans. From the business’s perspective,…