Regulating AI: It’s Time to Lay Down the Law on Enterprise Bot Use
Bots have become a crucial component in driving our real-time economy forward. By now it is clear to all that the use of bots will only grow in the coming years. With the help of bots, businesses can be more agile, make better decisions, provide superior customer experience, and boost overall efficiency. However, as they…
How Emotion Analytics Is Powering The Next Generation of Chatbots
The advancement in AI has led to many innovations in chatbots. The recent inclusion of emotion or sentiment analysis is one such example that has significantly changed how the customer communication system is perceived. Chatbots are commonly used for sales, customer support, and ecommerce marketing. However, their applications are increasing in other segments as well.…
Conversational AI and Psychology: Personalised Automated Brand Interactions
Remember when you had to visit a bank personally to make money transfers or find out about your bank balance? Fortunately, internet banking and mobile banking apps came into existence and dispensed the requirement of visiting a branch for basic banking transactions. Banking has evolved further with conversational AI (chatbots powered by artificial intelligence technology),…
How to Create and Build Your Perfect Chatbot
The first thing we need to know: There is no such thing as the perfect chatbot! Even in the creation of a chatbot, there is no best practice guide. Every chatbot behaves differently, depending on the purpose, topic coverage and the target group. In general, however, there are various ways to build a chatbot and…
How are Chatbots Boosting Patient-Doctor Communication?
Isn’t it amazing that modern chatbots can make your life so much easier and improve your health status? Chatbots are a special type of software built with machine learning (ML) algorithms such as natural language processing (NLP) to help patients establish a faster connection with the right doctor. According to patients’ input, e.g. described symptoms,…
6 Tips for Writing User-Friendly Chatbot Error Messages
There’s no denying that chatbots have ushered in a new age of online sales and interaction between brands and their customer bases. This is even truer in 2020, as customers around the globe have become fond of chatbots and don’t mind interacting with AI instead of agents. Whether you operate as an eCommerce platform or…