Tag: chatbot future

  • The Smart Future of Chatbots and Self-Service Customer Support

    polls, surveys, trends, chatbots

    As customers have more ways to get in touch with their bank, local government, favourite brand or other business, the move to self-service support is a natural step for most high-volume companies. But how to prepare your customers for the step, and monitoring how they react are key issues in making it a success, and […]

  • What Research Can Tell Us About Chatbots

    chatbot perspectives, bots perspectives, chatbot research, bot research, bot, bots, research chatbot, research bot

    Chatbots are a growing research topic. In the spotlight since the advances in artificial intelligence in recent decades, conversational agents (CAs) constitute a part of the scientific literature, in the fields of information systems, computer science and human-computer interactions, among others. Here we will establish the lessons we can learn from these studies to create […]