Google Duplex: Your New AI Buddy Hits the Phones
Google’s Duplex AI service is rolling out on select Pixel devices for a lucky few U.S. users now, bringing the next step in bot and AI evolution to consumers. Are we ready for bots to talk to the world, doing our bidding? We guess Google is finding out right now. Chatbots, websites and other resources…
Sports Provide One of the Best Chatbot Use Cases
As an industry, sports has shifted to see the advantages that technology can bring. Cameras and sensors are used to track movements and find opportunities. New, more nuanced statistics can be observed and analyzed. Even something as simple as buying tickets has been entirely reinvented. It’s logical, then, that a new technology like Chatbots has…
Chatbots Play a Key Role in Digital Marketing
The role of digital marketers in driving traditional efforts and autonomous digital marketing are increasingly focused on mobility and social media, as new, or updated, ways to engage. Among the package of technology available to them, chatbots, augmented reality and apps stand out as high profile and distinctive ways to attract attention and keep your…
How HR See Chatbots
A study conducted in 2018, entitled “The chatbots observatory”, interviewed several hundred human resources managers about their perception of chatbots. The results of this study, conducted by a natural language processing editor, Do You Dream Up, have just been published. They are compared with the results of another study from the same observatory that interviewed…
Customer Service Chatbots Need the Same Level of Care as IVR
Consumers remember too well the “your call is valuable to us” message while grinding their teeth, stuck in customer service hold-hell on the phone. Businesses shouldn’t make similar mistakes just because the chatbot eliminates that particular bugbear, being casual with your customer service bots will only lead to more problems. The drive to chatbots as…
Cryptocurrencies and Chatbots Will Go Hand-in-Hand
The complexity of cryptocurrencies like Bitcoin will require a simple interface if they are to become a realistic prospect for mass-consumption. Enter chatbots, a logical and clear solution to gloss over the complexity of digital currencies, blockchain and future transactional services. Banking has become a lot simpler in recent years, led by the need to…