Author: Seymur Rasulov

  • Use Chatbots to Unify Your Customer Communication Strategy

    bot, chatbot, course, training

    A customer calls your customer service line. While on hold, he fires off an email and opens up a support ticket through your website. Before a customer support rep can get back to him, he’s tweeting at you, or posting on your Facebook wall, or both. Each one of these interactions shows up in your […]