Author: Oisin Muldowney

  • Why People Use Chatbots

    Why People Use Chatbots

    Microsoft CEO Satya Nadella is on the record for saying, “Chatbots are the new apps.” During the last few years, tens of thousands of chatbots have been deployed on a variety of online platforms, including but not limited to Facebook Messenger, Skype, Slack, Discord, and others. Companies are using chatbots for customer service automation and…

  • Are Personal Chatbots the Future?

    Are Personal Chatbots the Future?

    Chatbots have been around for decades, but they’ve recently garnered more attention as they become better and used even more. When Facebook opened up their Messenger API in 2016, it led to hundreds of thousands of bots over the next two years. Early chatbots were (and many still are) quite generic and impersonal. Yet the…

  • The Evolution of Conversational Chatbot Systems

    The Evolution of Conversational Chatbot Systems

    Conversational chatbots like ELIZA and PARRY in the 1960s and 1970s were early, crude examples that were basic in their implementation and effectiveness. Over the decades, the technology has increased considerably, resulting in examples like Alexa, Siri, and XiaoIce. We’ll take a closer look at the latter below, but let’s first go over the details…

  • Bright Future for Social Media Chatbots in Marketing

    Bright Future for Social Media Chatbots in Marketing

    Social media marketing trends change all the time, but chatbots will become even more crucial for marketers in the years ahead. Since their start in the mid-19th century, the technology that drives them has undergone tremendous changes. Today, they’re deployed by companies for a variety of uses. By concentrating on personalization and other factors, chatbots…

  • Implementing Chatbots For Ecommerce Stores

    Implementing Chatbots For Ecommerce Stores

    Chatbots have transformed the way we interact with the online world. These specialized computer programs based on AI and Natural Language Processing have already been put to use in many industries: eCommerce being just one of them. There are a few things you need to take care off if you want to make this process…