NLP is a deeply complex technology with growing numbers of students discovering it as part of their IT and technology courses. For business, it is fast becoming a practical part of the tech toolbox to deliver machine learning tools, powering chatbots, helping write summary articles and filtering spam or social media messages. This article provides all you need to know about the technology and how it can provide practical business benefits.
Chatbots are built to provide automated and relevant responses to website guests. With chatbots, clients and prospects are assured of instant responses to all their inquiries and other services. Unlike in the past when clients had to go through long processes of contacting customer care desks to get help, chatbots take the shortest time possible to deliver similar services. They engage clients and prospects at any time of the day and deal with their individual issues conclusively.
Chatbots are the new conversational interfaces that utilize messaging platforms such as Facebook Messenger. The use of artificial intelligence and chatbots are the big inventions prospected to take over future technologies in business communication. Building successful chatbots, however, is not a simple task. It is easy to create a bot while the same applies when it comes to making mistakes. If you are anticipating building a chatbot for your business, try to avoid these costly mistakes.