Tag: trust

  • Gain Customer Trust With Your Chatbots

    Gain Customer Trust With Your Chatbots

    Many businesses have been rapidly deploying chatbots during the Covid-19 crisis into social media, websites and messenger apps to deal with business and customer queries. Repay the earned business and consumer trust in them to improve your service post-Coronavirus to win loyalty and sales. In the years before Covid-19 (remember them?), there were many arguments…

  • How Chatbots and AI Improve Trust for Business Resulting in Better End User Outcomes

    How Chatbots and AI Improve Trust for Business Resulting in Better End User Outcomes

    Customer satisfaction, improved user knowledge or medical reassurance are just some of the outcomes that companies or providers are keen to see from their chatbots and AIs. Now into their second decade of operation, the latest results show just how bots can improve customer awareness or confidence, whatever the bot’s aim or the market. Even…