Tag: live chat vs chatbots

  • How to Choose: Live Chat vs Chatbots for Your Business

    How to Choose: Live Chat vs Chatbots for Your Business

    In an ideal world, a business would operate both a chatbot and have live operators, always on hand to help customers. In many scenarios, however, that isn’t possible, so how should you plan your business contact, customer care and other communication strategies in the age of the chatbot? Being left on hold, long wait times,…