Tag: Emotion Analytics

  • How Emotion Analytics Is Powering The Next Generation of Chatbots

    phone, emotions, chatbot

    The advancement in AI has led to many innovations in chatbots. The recent inclusion of emotion or sentiment analysis is one such example that has significantly changed how the customer communication system is perceived.  Chatbots are commonly used for sales, customer support, and ecommerce marketing. However, their applications are increasing in other segments as well. […]