Tag: Customer Service

  • Customer Service Is Boosted When the Bot Is Always Right

    customer service chatbot

    Customer loyalty is changing, and marketing isn’t always getting the message right when it comes to building an appealing brand. Instead, practical efforts like chatbots, apps and AI-powered services all help to deliver what the customer needs. Marketers perennial panic about the loyalty of their customers is often based on old or plain false information. […]

  • The Smart Future of Chatbots and Self-Service Customer Support

    polls, surveys, trends, chatbots

    As customers have more ways to get in touch with their bank, local government, favourite brand or other business, the move to self-service support is a natural step for most high-volume companies. But how to prepare your customers for the step, and monitoring how they react are key issues in making it a success, and […]

  • Chatbot Strategies for 2019

    chatbot strategies

    2019 is looking like a great time to launch a chatbot. These strategies will help any company looking to launch a bot into their market or vertical.

  • 5 Major Benefits Of Chatbots

    major benefits of chatbots

    Chatbots are an increasingly important tool in any businesses customer communications strategy. We look at how they can benefit your organisation.