Tag: cs bot

  • Customer Service Chatbots Need the Same Level of Care as IVR

    Consumers remember too well the “your call is valuable to us” message while grinding their teeth, stuck in customer service hold-hell on the phone. Businesses shouldn’t make similar mistakes just because the chatbot eliminates that particular bugbear, being casual with your customer service bots will only lead to more problems. The drive to chatbots as […]