Chatbots are fast becoming part of the here and now for businesses, consumers and public-facing organisations. But the early generations of bot are already being replaced by smarter, more useful versions, so just where will we be with chatbots come 2020?
Chatbots might sound like marketing gold, offering improved, faster automated services to customers, but any business has to be very careful in its approach when raising awareness and highlighting the strengths of a bot.
2019 is looking like a great time to launch a chatbot. These strategies will help any company looking to launch a bot into their market or vertical.
Chatbots are an increasingly important tool in any businesses customer communications strategy. We look at how they can benefit your organisation.
Artificial intelligence is making an impact in many areas of business, but we are only at the start as AI services, security, smart chatbots and connected services become the norm. Here’s how smart technology will make for smarter business in the next few years.
Chatbots might seem like the solution to your businesses’ customer service woes, but there are still plenty of pitfalls that you need to overcome to ensure a positive customer experience and a successful conclusion. Here are five tips to ensure a better customer support bot.