Chatbots are built to provide automated and relevant responses to website guests. With chatbots, clients and prospects are assured of instant responses to all their inquiries and other services. Unlike in the past when clients had to go through long processes of contacting customer care desks to get help, chatbots take the shortest time possible to deliver similar services. They engage clients and prospects at any time of the day and deal with their individual issues conclusively.

Chatbots are the new conversational interfaces that utilize messaging platforms such as Facebook Messenger. The use of artificial intelligence and chatbots are the big inventions prospected to take over future technologies in business communication. Building successful chatbots, however, is not a simple task. It is easy to create a bot while the same applies when it comes to making mistakes. If you are anticipating building a chatbot for your business, try to avoid these costly mistakes.

Chatbots have transformed the way we interact with the online world. These specialized computer programs based on AI and Natural Language Processing have already been put to use in many industries: eCommerce being just one of them. There are a few things you need to take care off if you want to make this process more efficient. This is why we offer you some simple advice on how to effectively implement a custom chatbot to an online shop.

As with any new recruit, chatbots work better if they are trained before interacting with customers. The larger and more complex the bot, the more training is needed, and the greater amount of business data required to ensure the chatbot does a good job.

It is only natural that businesses look within their own territory or market to learn about new technology. But chatbots are a global phenomenon, adopted far faster outside the west that most others, so taking a look at their growth, use and adoption globally provides some valuable insights.