Why People Use Chatbots
Microsoft CEO Satya Nadella is on the record for saying, “Chatbots are the new apps.” During the last few years, tens of thousands of chatbots have been deployed on a variety of online platforms, including but not limited to Facebook Messenger, Skype, Slack, Discord, and others. Companies are using chatbots for customer service automation and…
Customer Service Chatbots Ready to Enter A Golden Age
Just a few short years ago, customer service chatbots were stilted affairs, little better than the scripted agents they were supposed to replace. As AI has grown in stature and usefulness, those chatbots are now serving millions of customers for brands big and small. And the agents are still here, focusing on complex issues or…
Conversational AI Gets Its Own Trade Event
Chatbots continue their rise up the IT and business agenda, with an increasing presence at business events, technology expos and in the keynotes of thought leaders. VentureBeat’s transform is going all AI with its upcoming Transform 2019 event. Whenever there’s a technology roadshow or event on the go, AI and chatbots are at the cutting…
What Should Hospitality Industry Chatbots Offer to Guests?
Chatbots are growing in popularity in the hospitality industry, which is unsurprising as they can provide 24/7 information and booking services that are always on message. What other features should hospitality chatbots offer, though? The following infographic from Killarney Hotels shows where AI can fit with customer expectations. With chatbots, immediacy is key. One of…
Chatbots as Part of a Digital Transformation Initiative
Digital transformation is the latest effort huge numbers of businesses are making to modernise, following on from cloud, web 2.0, digital business and others. As part of the drive to make all data part of their analytics foundation to help the business act faster and react to changing conditions, with chatbots just one of the…
Chatbots Drive the Agenda at Call & Contact Centre Expo
London’s recent Call & Contact Centre Expo was home to a host of businesses selling solutions and services to keep customers happy with 20,000 visitors checking out the latest products. As those solutions expand to encompass the automated future, lots were talking about their chatbot powers. Call centre operations is big business, large enough for…