How Chatbots Are Making Insurance Agencies Customer-Friendly and More Approachable to Do Business
Virtual Assistants (VA) or chatbots are no longer uncommon. They have moved into the mainstream in a quick manner. No longer do they cause consumers to stumble awkwardly when coming encountered. The same is true for insurers. Chatbots are more than a novelty and are entering deeply into the insurance industry. While it is true…
Customer Service Is Boosted When the Bot Is Always Right
Customer loyalty is changing, and marketing isn’t always getting the message right when it comes to building an appealing brand. Instead, practical efforts like chatbots, apps and AI-powered services all help to deliver what the customer needs. Marketers perennial panic about the loyalty of their customers is often based on old or plain false information.…
Chatbot Identification Now Law in California and Expected to Spread
A clampdown on video face recognition systems is spreading around major cities, as politicians police and others continue to argue its merits. Meanwhile, a tightening of rules on other AI and smart technologies is on the way. Chatbots are the latest to feel the effect with a Californian law banning bots that fail to identify…
Robert Downey Junior Talks Real Bots to Save the World
A real flying Iron Man isn’t going to show up any time soon. Even if he did, he’s hardly in a position to tell everyone else to make the world a better place, and few would likely listen. So, the real world Robert Downey Junior is talking up his new initiative to use technology and…
The Smart Future of Chatbots and Self-Service Customer Support
As customers have more ways to get in touch with their bank, local government, favourite brand or other business, the move to self-service support is a natural step for most high-volume companies. But how to prepare your customers for the step, and monitoring how they react are key issues in making it a success, and…
Toward the Systematic Evaluation of Chatbots
Currently, the best method for evaluating chatbots relies on humans, but the lack of standardization can make this difficult. Six people at the University of Pennsylvania are working to solve this problem. They have developed a unified system to evaluate chatbots that augments current tools and also provides an online hub for chatbot developers to…