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bot, chatbot, rpa, ai, promotion
Automation
Chris Knight

5 Ways To Promote the Use of AI and Chatbots in Your Business

The term artificial intelligence conjures up all sorts of images at different levels of a workforce and across industries. Preparing to deploy an AI chatbot or a smart service, iRPA or other effort requires education and careful planning and promotion to overcome any resistance and boost understanding and support. Growth in the adoption of AI across every type of business is inevitable. However, acceptance will be uneven, even hostile, depending on the organisation and its traditions. Some companies are born with nothing but the latest technology, others are slowly transitioning from traditional working practices to that of a digital business. Within each company, there are leaders that will pro- or anti-AI, depending on their previous experiences, or what they have read. While team managers and workers see AI through a variety of different lenses: Their own experiences of poor/good AI services. From tabloid headlines and sci-fi TV/movies. Business reports focused

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bot, chatbot, satisfied user
Automation
Avi Benezra

Chatbot Capabilities: Essential Characteristics of Great Bots

What makes a good chatbot great? With so many bots launching to engage with customers and as business/market understanding of what makes a good bot improving, there has never been a better time to launch a bot that succeeds and delivers in the right places to benefit both the company and end-users. Chatbots are just one of the technologies evolving fast that can help a business improve their performance in a matter of days or weeks, not months or years as with legacy IT projects. Even so, the early days of bots were littered with failures or businesses showing a lack of ambition. As artificial intelligence takes a bigger chunk of the IT landscape and business mindshare in 2020 and beyond, creating bots that are best for your business and will develop with the company are key factors when it comes to improving both customer satisfaction and business outcomes.  What

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robot, automation, bot, ai
Automation
Chris Knight

Business Growth in Chatbot and Robotic Automation Highlights a Fresh Decade of Efficiency

Chatbots and RPA are not new technologies, but their growing adoption among business and enterprise shows others the value in time and revenue savings. Creating a more efficient business can be done simply thanks to these tools, but where in the organization and how are key questions to answer. Chatbots are well known for their ability to save a company with a large customer base plenty of time when it comes to providing quick answers to common questions. But bots are getting smarter all the time thanks to AI developments and businesses figuring out better ways to use their bots in a greater, more valuable role. Similarly, robotic process automation (RPA) provides a long-standing way for companies to make their processes more efficient and free up workers for tasks that add more value to the business. Again, AI is helping RPA get smarter, and through a combination of tools, RPA

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robot, bot, chatbot, trust, user
Automation
Chris Knight

How Chatbots and AI Improve Trust for Business Resulting in Better End User Outcomes

Customer satisfaction, improved user knowledge or medical reassurance are just some of the outcomes that companies or providers are keen to see from their chatbots and AIs. Now into their second decade of operation, the latest results show just how bots can improve customer awareness or confidence, whatever the bot’s aim or the market. Even as chatbot and AI service adoption continue to grow, there are still plenty of businesses sat on the fence waiting to see some magic number before launching their own project to deliver bots. The direct benefits of time savings and business efficiency/improved staff focus have been demonstrated time and time again, but what about the end-user benefit? There is already plenty of data across most verticals and markets highlighting where bots can fit into the business, but the focus on the needs of the are thinner on the ground. New data shows just how a

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2019, trends, chatbots, ai
Automation
Chris Knight

The Growth Story of Chatbots and AI in 2019

Chatbots and AI have been one of the fastest-growing topics of discussion and deployment among businesses over the last five years, with 2019 providing many bellwether moments in adoption and success. Here’s what you missed if your business chatbot journey starts in 2020 to get you up to speed. All eyes are on the future of chatbots across most verticals and markets, but for any team looking to adopt a bot or AI service, there have been many lessons to learn from across the huge field of adoption and growth. Early in the year, we saw the rise if figures showing that chatbots were augmenting/replacing more internal business tasks in 2019. As budgets tightened or startups looked for low-cost solutions, small businesses and departments within larger organizations were being asked to do more with less, and bots, AI and robot process automation were demonstrating their value to new markets. Brands

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robot, sports, media, entertainment, chatbot
Automation
Chris Knight

The 2020 AI and Chatbot Landscape for Sports, Entertainment, and Media

The media industry is yet to have its “wow” AI or chatbot moment, but that’s not for lack of trying. Innovation among media operators is likely to see something amazing happen in 2020 as the rise of AI and the need for people to communicate about the sports teams, movies or shows they love reaches a critical mass. Media and entertainment brands have huge, engaged audiences out there already, and are always looking for new ways to communicate with them. Cinema chains and studios have already experimented with bots and AI, but that breakout moment of recognition and plenty of coverage in the mainstream press is yet to occur. In such a fluid and dynamic landscape, it takes just one hit and every act or promoter will be wondering how they can use a bot or AI service to take the next step. Overall, chatbots will be a near $10

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japan, olympics, 2020, chatbot, robots
Automation
Chris Knight

Japan Using Robots and Chatbots to Greet the World at the 2020 Olympics

Japan has put a massive effort into making signs multilingual, training travel and hotel staff to greet all types of visitors, but there are still plenty of hurdles to overcome before millions of visitors arrive for the Olympics and for important future events. Here’s how chatbots will help take some of the load. Japanese is a fantastic language for westerners that have taken the time to study it, but for most of the world, it is an impenetrable array of symbols leading to comedy and confusion. The arrival of image-based AI translating apps, and Japanese efforts to encourage multiculturalism among its institutions has helped in some ways, but there are still plenty of innovations to come. Bebot is one of Japan’s leading chatbots, already installed in hotels, travel hubs like Tokyo Metro’s popular Ginza Line offering support for commuters and tourists alike: most recently in major department stores to help

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robot, target, chatbot, analytics
Automation
Heather Redding

What KPIs Should You Track for Chatbot Success?

Entire customer service departments are automated these days with chatbot systems. The advantages of chatbots are numerous for both businesses and customers and streamline the customer experience and business operations alike. Benefits of having a chatbot Chatbots, in a nutshell, are software programs that leverage artificial intelligence to communicate with humans. From the business’s perspective, it benefits by decreasing or completely eliminating the cost otherwise incurred by building out a fully-fledged customer service department and hiring representatives to fill those roles. On the customer’s end, the benefits include not having to wait in an annoying phone queue for hours on end. Now you will be getting your answers immediately. If the customer has simple inquiries about the product or service in questions, they can get a nearly instantaneous response. Also consider that chatbots work 24 hours a day, so the customer doesn’t have to worry about the hours of operation.

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handshake, robot, chatbot, bot, name
Automation
Chris Knight

Keeping AI Real: Find a Great Name for Your Chatbot

You’ve got a great bot, but what are you going to call it? When it comes to personalization, does being a ‘him’ or ‘her’ matter, and what type of chatbot names work well for customers? Computer programs have had names since the dawn of operating systems and compilers. But they had strange monikers like Quattro Pro, Quicken and Wampum, meaningless to anyone outside of their functions. As software became the useful commodity around which PC hardware and operating systems were sold, they got more marketable names like Excel, Notes and SharePoint, with the leading lights becoming verbs in their own right like Photoshop and, of course, Google. Now, in the AI era we have all sorts of helpful tools including chatbots, digital concierge and virtual assistants. They are still programs and applications, but people need to relate to them for them to be successful. So, they have attractive names like

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ai, business, disruption
Automation
Chris Knight

Disrupting With Chatbots Is Good, But Chatbot Disruptors Must Tread a Fine Line

The claim that businesses are “disrupting” markets with technology, services and new features like chatbots is getting a bit long in the tooth, but plenty of marketers still want to bang that drum. Consider the wider issues with your planned disruption and whether you need to focus on something other than disruption for disruption’s sake. Look at any business or market these days and there are plenty of thought pieces, industry articles and vendor push about being disruptive, usually through technology. Look at the relatively traditionalist restaurant trade, like this piece on Disruption in the Restaurant Technology Space: “Whilst virtual chatbots and robots taking over the restaurant may sound exciting, it has its own shortcomings. Although Facebook Messenger is a popular chatbot platform, it’s not very reliable in the long run, given the rate at which the popularity of social media platforms changes. Similarly, robots are game-changers for restaurants, however,

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