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covid-19, corona, quarantine, chatbot
Automation
Chris Knight

5 Technologies Helping People and Winning in the Battle Against Covid-19

Everybody, each business and many nations are losing something during the coronavirus pandemic. But there are a few bright spots for those in the technology sphere, helping show how people and technology can work together, provide support and keep people smiling through some very tough times. Travel bans, no socializing and a wipeout across sports and entertainment are just some of the impacts around the world for those suffering or impacted by the coronavirus. And while most companies are trying to minimise the damage, a few are making headway, even as global stock prices dive. While all eyes should be on the human cost and medical response, some digital heroes are rightly being recognised as helping us through this latest mess. E-Sports for the win As the traditional sports calendar gets massacred, with no team sports, motorsports and even events like golf and horse racing being impacted, people are looking

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legal firm, chatbot
Automation
Chris Knight

Chatbots and Automation Are Taking Over In Law and at Legal Firms

It is easy to highlight the success from the major verticals; hospitality, aviation and retail when highlighting the growth of automation and bots. However, even in the stuffy corridors of law and the courts, automation is helping pick up some of the hefty workloads across all parts of the overloaded system. The legal profession has a big problem. Mention the words discovery, compliance and governance, and while their eyes light up at the billable hours involved, the practicalities of researching and finding supporting evidence in the big data era can prove a nightmare. They are key issues, even large law firms with an army of paralegals and recent graduates to do the leg work. Which makes the rise of lawtech applications a hot topic for both legal firms and any company with a need for legal services (pretty much all of them). An age of e-discovery Ediscovery tools have long

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mobile phones, people, bots
Automation
Chris Knight

Does Your Business Need A Phone in 2020?

Phones are a blessing and a curse in modern business. They enable the personal touch, but at the wrong time (and any time can be a wrong one when we’re all busy), they can sap productivity and annoy your customers more than they add value, especially with chatbots and other tools taking up the slack. There is a trend among companies, especially among digital businesses. Many do not choose to list a contact number on the about me page of their websites, some business cards just have an email or Messenger contact, and there are entire organisations that have ditched the desk phone, either for a softphone on the laptop or going straight to mobile, or using social media or chatbots as contact points. Naturally, this trend depends on the business. A global cloud firm with a distributed business model, connected customers and all-digital services has little to no need

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robot, chatbot, virus, epidemic
Automation
Chris Knight

Businesses React to Covid-19 With Remote Work and Automation

Regardless of where you are sat in the world, and what your business needs to do to achieve its goals, Covid-19 creates new and alarming challenges. Rapid reaction to these challenges is helped by IT, automation and bot services to limit the risk to your staff, customers and bottom line. The unfortunate historical phrase, “if Wall Street sneezes, we call catch a cold” has taken on a menacing 21st-century update recently, “if China gets an easily-contractable virus, the world goes to heck.” The high-profile aviation and tourism sectors are first in line to take a battering when they can’t operate, but the impact hits many other markets and businesses. Business is interrupted, while commuter and public transport systems become a point of alarm. Global events take a battering, from major car shows, religious festivals, trade events and sporting showcases. Already cancelled are MotoGP races in Asia and the Chinese Formula

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charity, donations, chatbot
Automation
Chris Knight

The Growing Deployment of Chatbots for Novel Use Cases

Not every business needs a chatbot for the usual tasks, but plenty of firms, charities and action groups are finding them useful for non-traditional uses. Here’s how a chatbot or AI can make a difference when it comes to marketing, politics, non-profits and other areas. As people get used to bots, they are starting to notice that most of them look alike, “talk” alike and offer the same sort of services. But some bots are doing things differently or being used in novel ways to help make the world better or smarter. A recent Guardian article highlights just one way that chatbots can be deployed, not for profit or time saving, but to help sway opinion, and prevent crime and abuse. A Seattle non-profit used the bots as part of fake adverts for sex workers to help highlight the plight that many girls faced from slavery to abuse and harm.

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AI, business
Automation
Chris Knight

7 Ways Businesses Benefit From AI (With Figures)

The drumbeat message that AI is taking over in business as a key asset is unmissable, but proof can still be rather thin on the ground. Here are 10 use cases and proven examples of them in action to highlight how smart systems like AI advisors, chatbots and planning tools can help make your company more efficient. 1 AI makes insurers smarter Risk is all about mathematical judgment, something AI is very good at handling. Insurers increasingly rely on AI to handle the level of risk automatically, providing customers with a faster quote and adapting the company thresholds or algorithms automatically to make further refinements to policies. Zest Finance is one example (PDF) that uses AI to enables auto lenders to acquire more borrowers at lower cost and with reduced risk. It captures the benefits of machine learning-based underwriting quickly and safely while also satisfying compliance needs. According to the

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robot, bot, handshake, tone, conversation
Automation
Chris Knight

Chatbots: From Customer Support, Advisor to Concierge or Sexbot – Set the Right Tone!

Whatever your chatbot, just because its a robot, doesn’t mean it has to be robotic. Bots need a personality to engage customers and a tone of voice that resonates with the audience. From the voice of reason to a cheeky marketing character, getting the mix and tone right is essential to successful outcomes and keeping people coming back. For all the advances in technology, most businesses are built on a series of traditions. Some within their market, within their location and others dictated by perceived best practices or because that’s ‘how things have always been done’. Therefore, the receptionist tone has passed on to passive call centre agents, while FAQs for all businesses have mostly stuck to the tone that writers have seen in bland enterprise documents and so on. Back in 2018, only 20% of enterprise bots had a tone of voice, a figure that will grow fast as

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millennials, marketing,smartphones
Automation
Harper Reid

5 Winning Strategies to Up Your Millennial Marketing Game

Millennials make up over 70 million Americans. Those born from 1981 to 1996 are defined as Millennials, making them now in their twenties to early thirties. This generation has grown up centred around technology, so it’s essential to learn how to market to them. After all, they are part of the young, working generation who will shape the future. What may work for a Baby Boomer may not work for a Millennial. So here are five winning strategies to help you to appeal to Millennials, to up your marketing game.  Utilise user-generated content Millennials are greatly influenced by the world around them. They put trust into recommendations, even if strangers make them. User-generated content is a great help in making a decision to purchase. Millennials have the means and the ability to research the best products. Reviews will significantly influence their decision.  Use social media to promote your content through

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infographic, mobile data, collection
Automation
ERS IT Solutions

The Savvy Researcher’s Guide to Mobile Data Collection (Infographic)

The beginning of a new decade provides the perfect opportunity to review your organisation’s data collection methods. In this article, we will discuss how mobile data collection technologies can enhance the accuracy and efficiency of your data collection processes in 2020. Mobile data collection 101 Mobile data collection can be defined as a way of capturing qualitative and quantitative data via a mobile device (e.g. a smartphone or tablet). Mobile data collection software solutions store all of this information in a single centralised location, thereby eliminating the need for post-information-gathering data entry. Many tools also feature supplementary functionalities that support additional research tasks such as asking research questions, testing hypotheses, evaluating results and much more. What are some of the benefits of mobile data collection? One major advantage of these tools is that they can record data directly at the source. This has several benefits: It is an ideal means

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bot, chatbot, rpa, ai, promotion
Automation
Chris Knight

5 Ways To Promote the Use of AI and Chatbots in Your Business

The term artificial intelligence conjures up all sorts of images at different levels of a workforce and across industries. Preparing to deploy an AI chatbot or a smart service, iRPA or other effort requires education and careful planning and promotion to overcome any resistance and boost understanding and support. Growth in the adoption of AI across every type of business is inevitable. However, acceptance will be uneven, even hostile, depending on the organisation and its traditions. Some companies are born with nothing but the latest technology, others are slowly transitioning from traditional working practices to that of a digital business. Within each company, there are leaders that will pro- or anti-AI, depending on their previous experiences, or what they have read. While team managers and workers see AI through a variety of different lenses: Their own experiences of poor/good AI services. From tabloid headlines and sci-fi TV/movies. Business reports focused

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