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robot, presents, chatbot
Automation
Chris Knight

Gain Customer Trust With Your Chatbots

Many businesses have been rapidly deploying chatbots during the Covid-19 crisis into social media, websites and messenger apps to deal with business and customer queries. Repay the earned business and consumer trust in them to improve your service post-Coronavirus to win loyalty and sales. In the years before Covid-19 (remember them?), there were many arguments and issues about whether people were happy or unwilling to trust chatbots. That issue has been largely blown aside as bots were deployed to help answer the huge volumes of queries, provide support to help customers through the crisis. For a wide range of brands and companies of all sizes, chatbots provided everything from travel, banking, insurance, sales and advice down to store opening times, along with the latest health and lockdown advice. They were quick to develop, taking hours or days, and instant to deploy. Chatbot development tools like SnatchBot are free and quick-to-learn

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5G, technology, mobile, chatbot
Automation
Chris Knight

Chatbots Getting the 5G Treatment as Networks Go Live

With all the glossy adverts, you’d think that 5G was all about streaming video and industrial robots, but the new mobile standard will also have an impact on chatbots and messaging technology like MAAP and RCS as the networks go online and handsets migrate bringing billions of users and devices. What can you do with your new 5G phone? Mostly the same things you did with 4G, as the networks gradually roll out around the world and the dedicated services are slow to follow on. There are plenty of 5G Android handsets you can buy now to take advantage of whatever services are on offer, and Apple will pack 5G into its next-generation iPhones, likely available from September 2020. But, when the networks are devices are commonplace (see how your local Telcos are doing here), there will be plenty to do in the 5G world. While greater speed is the

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work from home., covid, covid-19, corona, corona virus
Automation
Gregory V Chapman

10 Apps That Can Help You to Work From Home on the COVID-19 Pandemic Time

Using your own devices while at home might make you wonder whether or not you need new tech. But in order not to end up googling “phone comparison” or trying to compare laptops to see what you can afford, you should simply find new useful apps to use that will make your work easier and your devices faster. Here are ten apps that can help you to work from home on the COVID-19 pandemic time. #1 Focus Booster If you have ever used Rescue Time, you will definitely enjoy using Focus Booster, but it is also a very useful app for those who don’t have experience with similar programs. Focus Booster does exactly what its name suggests: it helps you keep focus when you are working from home which is also extremely important for freelancers and remote workers. Yet, many regular employees have found it quite useful in these times

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supply chain, crisis, robot, chatbot
Automation
Chris Knight

Chatbots and AI Will Dominate Future Supply Chains to Improve Crisis Response

Retailers love to burble on about how cool and smart their supply chains are, yet come a crisis like COVID-19, toilet roll and hand sanitizer are suddenly rarer than strong political leadership. The truth is, the weak link remains with the in-store reporting of sales back to local or regional HQ and an inability to respond to fast-moving changes through the supply chain. AI and Bots will help out next time a similar event comes around by dynamically responding to changes across the supply chain. Bots and AI are already well entrenched in our supply chains, but not to the extent retail business leaders would like to think. Even a minor shock can impact individual stores and there are plenty of examples beyond the current crisis. Take a local store in a town near any university. The minute the students show up, the store runs out of ready meals, pizza

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chatbots, education, students, covid-19
Automation
Ashley Wilson

5 Ways Chatbots Can Help Students in Distant Learning During the COVID-19 Pandemic

Disruptive technologies like artificial intelligence and machine learning have entered all aspects of our lives. We have smart assistants in the workplace, connected devices in the home, and even chatbots in the school classroom. As distance learning grows more popular, the dependence on technology has grown as well. In conditions such as the current global pandemic forcing students to stay at home, and teachers to discover new ways of educating, chatbots have a unique chance to shine. More than ever, we see how intelligent components can improve the way we learn. Today, we will examine how chatbots are helping students to thrive in distant learning environments. Personalizing the education experience Every teacher knows that different students learn in unique ways. Just because one student responds well to verbal instructions, not everyone will. With chatbots, it’s possible to personalize the educational experience to suit the unique needs of each student. The

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business, recovery, AI, chatbots
Automation
Chris Knight

Speed Up Your Business Recovery With Automation and Chatbots

When things start to get better for business, there is going to a huge volume of interest as customers and clients try to get meet their own needs. Plenty of companies were investigating automation technologies before the Coronavirus, but they are likely to become a business essential during the recovery to cope with demand and speed up processes. Many companies have gone into hibernation mode to get through the current Covid-19 crisis, while, unfortunately, many more will have failed to make it. But as soon as doors, websites and phone lines open for business, the survivors will be flooded with sales and queries as other businesses and consumers look to get going. At that time, and preferably before, offices will be well-placed to look at automation to help cover the gaps left by redundancies, retirements and those still off ill with automation tools. For example, robotic process automation (RPA) helps

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corona virus, covid-19, business
Automation
Chris Knight

Manage the Business Impact of Coronavirus and Plan For a Better Future

Locally and globally, every business is affected by Covid-19. But those that come out the other side better prepared to cope and grow will be the winners in future years. Here are the primary ways that your company can start planning for a better future. Beyond the grim health situation and the shocks to global markets, the Coronavirus provides a space for businesses to: Understand their strengths and weaknesses. See how dramatic changes take place across businesses, verticals and industries. Understand what customers really want and need. See how technologies provide key benefits. Analyse producer and supply chain inefficiencies. Any business with a strong core should survive in 2020, but those with the foresight to build an agile return-to-growth strategy will be the real winners in 2021 and beyond. To build that strategy, there are plenty of lessons to learn from what is happening around the world today, from simple

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covid-19, chatbot, mobile, corona
Automation
Chris Knight

Chatbots Providing Key Facts During the Covid-19 Spread

“Cometh the Hour, Cometh the Chatbot” is an odd phrase to hear, but these are strange times we live in. Search for ‘chatbot’ and almost every country is launching one to act as a contact and information point to ease the load on health services during the spread of the Coronavirus. Of course, politicians would like to tout these bots as big deals, which is why Donald Trump jumped the gun on Google’s health division efforts, forcing this response. “Statement from Verily: We are developing a tool to help triage individuals for Covid-19 testing. Verily is in the early stages of development, and planning to roll testing out in the Bay Area, with the hope of expanding more broadly over time.” Yet, from Goa to Italy, Pakistan to all corners of the States and across Europe, chatbots and other tech tools are launching at a frenetic rate to help deal

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shane baker, chatbot and AI challenges, 2020
Automation
Shane Barker

Latest Chatbot Challenges to Look Out for in 2020

Leveraging chatbots in customer service is gaining popularity. Why? Chatbots can engage with your existing customers and potential buyers via chat and voice conversations. Using chatbots can help reduce your customer support costs. In fact, by integrating chatbots, both businesses and consumers can save about 2.5 billion customer service hours by 2023. How can chatbots help businesses and consumers? Chatbots offer a fair share of benefits to businesses and consumers. Chatbots can help businesses: Improve their conversion rates Boost their customer service efficiency Gather data and insights about their customers  Save on operational costs Chatbots can help consumers: Get instant responses Take advantage of 24/7 customer service Get assistance while shopping on or checking out a website Get support in their language as AI chatbots offer assistance in multiple languages Challenges of using chatbots Using chatbots also brings some challenges such as: Mis-interpretation of messages: It isn’t always easy for

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ecommerce tech, bots, chatbots
Automation
Joe Peters

Best eCommerce Tech to Boost Sales and Growth

Innovation reigns in eCommerce, making it a dynamic industry. With the e-retail sales predicted to hit US$ 6.54 trillion in 2022, every eCommerce business owner should embrace the trends that continue to influence success. Over time, more brands are joining the market, which translates into growth and competition. To outdo the competition, you should always track and follow the trends. Regardless of the age and size of your store, if you don’t embrace the current patterns in the industry, you risk getting out of business. Here are the top eCommerce trends to consider: Voice search With the development and use of personal assistant devices, such as Siri and Alexa, voice search continues to be popular. In 2020, at least 50 percent of search queries will be based on voice search, according to ComScore. More customers continue to shop online using personal assistant gadgets, which presents a massive opportunity for eCommerce.

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