Blog


boxing, robot
Automation
Chris Knight

Chatbots and Virtual Assistants: Why You Would Need One Or The Other?

How can you tell if your company should go with a chatbot or virtual assistant? What are the differences? Will your customers know or care? In the increasingly mixed-up world of digital help, here’s how to figure out what’s best on the road to the ultimate digital concierge. From the first chatbots in the mid-90s to the arrival of Apple’s Siri in 2011, the world has been primed for a big step into the future as something from fiction became real. We could talk to machines, and (sometimes) they would answer back. Since those heady days and into the 2020s, it has been more of a slow crawl toward that future. Siri’s compatriots like AI-genius IBM Watson (2010), Amazon Alexa (2014), chatbots like SnatchBot (2015) and Samsung Bixby (2017), plus a host of bot and VA services have changed how we interact with our technology in small but significant ways.

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blogger, blog, laptop, remote work
Automation
Chris Knight

Automate Your Blog Content – Processes for Better Engagement

In a world seemingly dominated by live blog videos, YouTube content and a focus on no-filter Instagram posts, it can be easy to overlook the humble blog as one of the most useful tools for a business to engage with customers, prospects and clients. Blog automation can help provide content ideas and turn a single post into a multi-faceted campaign. Blog posts are still a vital part of many business outreach efforts. They can provide quick takes on changing events (ideal during and beyond COVID), or help create a platform for discussion among clients, customers and others in your market. Whatever the need, many business operators have that feeling of dread when it comes to writing a post. However, there is a range of tools on hand to help create fresh content, generate ideas and broaden any discussion. Any blog is likely a part of most company’s efforts to engage,

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chatbot, bot, robot, bad
Automation
Chris Knight

When Should You Not Use Chatbots?

Chatbots are a popular business solution for customer services and many other use cases. But there are some times when a chatbot is not an appropriate way of engaging with customers, so consider these points before adopting a bot for your business or service. Back in 2017, chatbots had a failure rate of 70%. In 2018, it turned out that “smart” chatbots could be corrupted, like Microsoft Tay. Over 2019, the value of the chatbot market grew 31.6% globally. And, in 2020 they’ve become an essential part of many businesses, with their profile dramatically raised by governments and healthcare using them to highlight COVID advice. Even so, the combination of the limitations of chatbots and businesses uncertain about how to adopt or use them leaves a sizeable gap, one where chatbot adoption is not advisable or even wise. For all the many good reasons to adopt a chatbot there are

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shopping, online, retail, mobile, chatbot
Automation
Chris Knight

Shopping Chatbot – Your Internet Shopping Agent Is Already Here

Artificial intelligence in ecommerce is fast moving beyond current stock recommendations, with a growing number of use cases driven by conversational shopping chatbots and tools that provide a better view of, and relationship, with the customer. If the growth in online shopping wasn’t clear enough, the results after the COVID crisis will demonstrate just how much people rely on it, and are now hooked on fast delivery of far more than just shoes, clothes and tech gadgets. During the crisis, people were ordering strong flour, toilet roll and cleaning products, protective masks and sanitizer gel from any source they could. Over the weeks and months of lockdown, consumers have become firm fans of boutique businesses delivering meats, vegetables, produce and little treats, along with life’s new essentials like BBQ gas canisters, educational materials for school, or pet food and bedding, with ecommerce chatbots helping drive sales and engaging customers. While

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messenger, phone, app, chatbot
Automation
Chris Knight

How to Respond to the Recent Bot Changes in Facebook Messenger

Facebook continues on its busy way of trying to influence global opinion and keeps mucking around with its apps to change how users share their updates. Recently, the service was busy rolling out an iOS update to Facebook Messenger, with some major changes and implications for bot users. Here’s what the reactions are, and what you should do to keep your bot’s profile high. Facebook giveth, Facebook taketh away, or at least hides your most useful feature somewhere else. Such is the joy of riding on the coattails of a social media giant, and chatbot operators who weren’t paying attention to the March news will find their bots slightly harder to locate in favour of Facebook’s video Rooms to compete with Zoom and a new Stories tab. That has expanded from the main app where FB is furiously trying to get its billions of users to write personal stories instead

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mobile, chatbot, pandemic, mask
Automation
Savan Kharod

The Rise and Rise of AI-Powered Chatbots amidst the Pandemic

Long before the world faced the outbreak of COVID-19, chatbots already had a market share of USD 2.6 billion. And now as more and more people are forced to stay indoors, and working from home has become the new common. For their daily needs, people are now turning towards online shopping more than ever before, creating an ecosystem favouring the growth of chatbots. According to a report published by Markets and Market, it is projected that the chatbot market size will reach USD 9.4 billion growing at a Compound Annual Growth Rate (CAGR) of 29.7%. And while these projected numbers are high, the reality is that most businesses do not have a unified customer experience (CX) strategy in place to grab this opportunity. Customers prefer an instant and effective chatbot support rather than an email, that can take hours or even days to respond. Customer service is the key performance

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chatbot, bot, iot
Automation
Chris Knight

Chatbots Thrive in the IT/OT and IoT Worlds

The highly automated nature of the Internet of Things and environments where businesses are aligning their IT and operational technologies is perfect ground for chatbots to assist in bringing alerts and decision making to executives and managers in a hurry. Around the world factories are fast deploying a new generation of production technologies based around the Internet of Things, 5G and autonomous manufacturing tools. These machines are highly reliant on data and networks to supply information and provide up-to-the-minute analytics to the business. Generally known as Industry 4.0, Industrie 4.0 or Manufacturing 4.0, they are all increasingly common business phrases that refer to the fourth generation of industrial production. One where smart technology and robotics improve production and are allied to the whole business ecosystem through supply chain, product management and delivery. Bots in the age of smart manufacture Industrial robotics creates a whole range of smart scenarios. From a

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remote work, remote, business
Automation
Chris Knight

5 Ways You Can Boost Your Profile at Work During Lockdown or Restart

There are many ways home workers can pass the time during lockdown, from the hyper-focused, all-business, types annoying everyone else, to those bumbling along with their work or dodging it as much as possible. Anyone still with a job, or looking for a new career post-lockdown, can take some time to see how they and their colleagues or next business can work smarter or demonstrate a strong ethic. The lockdown has left millions without a job, millions more wondering what the purpose of their career was, and many more realising that they could have been working from home for years. Whatever your situation, here’s 10 ways to stand out from the crowd when it comes to raising your profile as we come out of lockdown, demonstrating you were actively helping the business, and maybe shifting up the queue for a rise or better conditions. 1. Build up a remote team

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bot, chatbot, email conversion
Automation
Chris Knight

Continuous Bot Conversations Can Improve on Current Digital Communications

Banks, retailers and other businesses have a big problem. Recent research shows that around a third of customers don’t open or act on emails due to concerns about fraud. Moving the conversation from a string of emails email to a singular bot chat increases acceptance and will help drive better conversations and results. What’s the first thing that comes to mind when you see an email from a bank, credit card company, your tax agency or other financial-type institution? In many cases, the immediate thought is “is this a scam?” And no wonder, with trillions of spam emails, now mostly filtered out of our in-boxes, but still creating a source of worry to all. Of the legitimate ones that we do read, most bank or finance emails are littered with messages about being vigilant over security, and people are right to worry. Just one dodgy mail slipping through the net

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AI, chatbot, NLP
Automation
Chris Knight

How Far Are We From Great AI?

Talk to Siri, Alexa or a company chatbot and sooner or later we get to the “I don’t understand that…” moment. While customers and developers are dreaming of that blockbuster movie AI that understands the context and meaning of what we say, in reality, we might not be that far off. Do you feel jealous of sci-fi heroes when they are having mundane conversations with their robots or home AIs? Do you feel upset when Siri sends you some pointless Google search in an attempt to help with something she clearly can’t deal with? Or, when you type into a chatbot, wondering why it feels like playing something not that much advanced from an early text adventure game, without the reward. In reality, most bots are designed to only have to deal with a tiny fragment of what’s going on inside our heads. Travel company chatbots can help you find

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