Botium Introduces NLP Analytics to Cover All Aspects of Conversational AI Performance Evaluation
Botium, a market leader company in chatbot testing and training, is thrilled to announce the launch of their NLP performance testing system called Botium Coach. The Austrian startup is dedicated to address the challenges of testing chatbots. Their new system is based on an open source testing tool, that the community terms as “Selenium for Chatbots”. Botium allows testers to easily automate the testing of chatbot conversations. Tests can be executed in seconds, and they are repeatable with every software update. On top of this, Botium provides an entire management toolbox with predefined test environments and test sets containing thousands of instantly runnable tests. With the introduction of Coach they have taken the step on covering all aspects when it comes to chatbot testing and training. Botium is the only company on the market who have been able to combine conversational testing and NLP analytics. Conversational testing enables users
Chatbot Stats and Growing AI Usage Makes Business Adoption Inevitable
The COVID crisis saw a huge rise in use cases and adoption of chatbots and AI, hammering home the benefits in crystal clear HD for businesses and governments working under pressure. As the restart gathers pace, adoption will continue as companies look to do more with less, and as the benefits of bots are more obvious. Writing about bots for the last few years has been a painful affair. Typically, a brand launched a bot with a modest fanfare, there would be a smattering of stories and the bot would never be heard from again. LEGO, eBay, British Airways and many more all launched bots that vanished into the digital ether. Worse, some organizations sneaked them out the side door as tests or trials. These vanished even faster because – funnily enough – people won’t use bots if they don’t know about them. Chatbots live in a funny hybrid state,
Writing Chatbot Scripts: 11 Best Tips for Effective Conversation Flow
If you’re looking for ways to improve your business, chatbots are probably on your list. They can help you improve UX and boost your success rate. They can help potential customers do everything from placing an order to finding the information they need. This is why it’s important to invest in creating a quality chatbot. The most important aspect of employing a chatbot is the conversation flow. If you fail at writing a quality chatbot script, your efforts will be in vain. That’s why we’ve put together this guide. Below, we’ll share 11 best tips for writing an effective chatbot script and making your dialogues better. Let’s take a closer look together. 1. Define the purpose You can’t even think about writing a chatbot script, without precisely defining its purpose. Just ask yourself, what will this chatbot be doing? Be aware that your chatbot doesn’t have superpowers and it can’t
Chatbots and Virtual Assistants: Why You Would Need One Or The Other?
How can you tell if your company should go with a chatbot or virtual assistant? What are the differences? Will your customers know or care? In the increasingly mixed-up world of digital help, here’s how to figure out what’s best on the road to the ultimate digital concierge. From the first chatbots in the mid-90s to the arrival of Apple’s Siri in 2011, the world has been primed for a big step into the future as something from fiction became real. We could talk to machines, and (sometimes) they would answer back. Since those heady days and into the 2020s, it has been more of a slow crawl toward that future. Siri’s compatriots like AI-genius IBM Watson (2010), Amazon Alexa (2014), chatbots like SnatchBot (2015) and Samsung Bixby (2017), plus a host of bot and VA services have changed how we interact with our technology in small but significant ways.
Automate Your Blog Content – Processes for Better Engagement
In a world seemingly dominated by live blog videos, YouTube content and a focus on no-filter Instagram posts, it can be easy to overlook the humble blog as one of the most useful tools for a business to engage with customers, prospects and clients. Blog automation can help provide content ideas and turn a single post into a multi-faceted campaign. Blog posts are still a vital part of many business outreach efforts. They can provide quick takes on changing events (ideal during and beyond COVID), or help create a platform for discussion among clients, customers and others in your market. Whatever the need, many business operators have that feeling of dread when it comes to writing a post. However, there is a range of tools on hand to help create fresh content, generate ideas and broaden any discussion. Any blog is likely a part of most company’s efforts to engage,
When Should You Not Use Chatbots?
Chatbots are a popular business solution for customer services and many other use cases. But there are some times when a chatbot is not an appropriate way of engaging with customers, so consider these points before adopting a bot for your business or service. Back in 2017, chatbots had a failure rate of 70%. In 2018, it turned out that “smart” chatbots could be corrupted, like Microsoft Tay. Over 2019, the value of the chatbot market grew 31.6% globally. And, in 2020 they’ve become an essential part of many businesses, with their profile dramatically raised by governments and healthcare using them to highlight COVID advice. Even so, the combination of the limitations of chatbots and businesses uncertain about how to adopt or use them leaves a sizeable gap, one where chatbot adoption is not advisable or even wise. For all the many good reasons to adopt a chatbot there are
Shopping Chatbot – Your Internet Shopping Agent Is Already Here
Artificial intelligence in ecommerce is fast moving beyond current stock recommendations, with a growing number of use cases driven by conversational shopping chatbots and tools that provide a better view of, and relationship, with the customer. If the growth in online shopping wasn’t clear enough, the results after the COVID crisis will demonstrate just how much people rely on it, and are now hooked on fast delivery of far more than just shoes, clothes and tech gadgets. During the crisis, people were ordering strong flour, toilet roll and cleaning products, protective masks and sanitizer gel from any source they could. Over the weeks and months of lockdown, consumers have become firm fans of boutique businesses delivering meats, vegetables, produce and little treats, along with life’s new essentials like BBQ gas canisters, educational materials for school, or pet food and bedding, with ecommerce chatbots helping drive sales and engaging customers. While
How to Respond to the Recent Bot Changes in Facebook Messenger
Facebook continues on its busy way of trying to influence global opinion and keeps mucking around with its apps to change how users share their updates. Recently, the service was busy rolling out an iOS update to Facebook Messenger, with some major changes and implications for bot users. Here’s what the reactions are, and what you should do to keep your bot’s profile high. Facebook giveth, Facebook taketh away, or at least hides your most useful feature somewhere else. Such is the joy of riding on the coattails of a social media giant, and chatbot operators who weren’t paying attention to the March news will find their bots slightly harder to locate in favour of Facebook’s video Rooms to compete with Zoom and a new Stories tab. That has expanded from the main app where FB is furiously trying to get its billions of users to write personal stories instead
The Rise and Rise of AI-Powered Chatbots amidst the Pandemic
Long before the world faced the outbreak of COVID-19, chatbots already had a market share of USD 2.6 billion. And now as more and more people are forced to stay indoors, and working from home has become the new common. For their daily needs, people are now turning towards online shopping more than ever before, creating an ecosystem favouring the growth of chatbots. According to a report published by Markets and Market, it is projected that the chatbot market size will reach USD 9.4 billion growing at a Compound Annual Growth Rate (CAGR) of 29.7%. And while these projected numbers are high, the reality is that most businesses do not have a unified customer experience (CX) strategy in place to grab this opportunity. Customers prefer an instant and effective chatbot support rather than an email, that can take hours or even days to respond. Customer service is the key performance
Chatbots Thrive in the IT/OT and IoT Worlds
The highly automated nature of the Internet of Things and environments where businesses are aligning their IT and operational technologies is perfect ground for chatbots to assist in bringing alerts and decision making to executives and managers in a hurry. Around the world factories are fast deploying a new generation of production technologies based around the Internet of Things, 5G and autonomous manufacturing tools. These machines are highly reliant on data and networks to supply information and provide up-to-the-minute analytics to the business. Generally known as Industry 4.0, Industrie 4.0 or Manufacturing 4.0, they are all increasingly common business phrases that refer to the fourth generation of industrial production. One where smart technology and robotics improve production and are allied to the whole business ecosystem through supply chain, product management and delivery. Bots in the age of smart manufacture Industrial robotics creates a whole range of smart scenarios. From a
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