It is only natural that businesses look within their own territory or market to learn about new technology. But chatbots are a global phenomenon, adopted far faster outside the west that most others, so taking a look at their growth, use and adoption globally provides some valuable insights.
Artificial intelligence is making an impact in many areas of business, but we are only at the start as AI services, security, smart chatbots and connected services become the norm. Here’s how smart technology will make for smarter business in the next few years.
Chatbots might seem like the solution to your businesses’ customer service woes, but there are still plenty of pitfalls that you need to overcome to ensure a positive customer experience and a successful conclusion. Here are five tips to ensure a better customer support bot.