The Chatbot and AI to dominate 2019’s Tech Agenda
From travel to health, from human resources to customer services, everyone is focused on using bots and AI to improve how they do business. We take a look at some of the key issues these conferences and every company should be addressing.
2019 Trends & Stats Show Chatbots’ Place in a Wider AI World
Here’s a combined look at where chatbots, AI and virtual assistants fit into the big scheme of things. And where chatbot trends will take us in 2019
4 Chatbots That Made it Big in 2018
Thousands of chatbots, virtual agents and assistants released in 2018. We take a look at bots around the world that made headlines for different reasons.
Chatbots Are a Key Success Driver in Education
Remote teaching, growing student numbers and increasing percentages of foreign pupils globally are all pushing the education sector toward chatbots as an efficiency and sanity tool for faculty. The growth of chatbots impacts many industries, but as education becomes an increasingly commercial proposition for universities and academies, and rising nations seek to attract students from around the world, bots will play a key role in the marketing and delivery of courses. Education around the world faces similar issues to business, with unique challenges in the growth in student numbers, the need to attract wealthy international backers and to adapt to the future needs of industry. Attracting students has moved on from brochures, open days and selling courses because “your parent” went there. Now students have the world’s top colleges to pick from, easy access to lifestyle and social data, and a deeper understanding of what courses offer. Colleges are providing
The Digital Doctor – Medical Vertical Focuses Heavily on Chatbots
If there’s one segment across the business world that will cause consternation and questions about the use of chatbots, it is in the medical profession. Already, there have been probing documentaries, harsh press pieces and professional concern about their use. But, as with every other area of business, bots are here to stay and a much-needed asset for resource-constrained medical professionals. Any business looking to promote its bot likes to say positive things about it, but bordering on hyperbole can get you into trouble. Look at the example of Babylon GP, the minute it was quoted as being better than a real GP (in its exam pass rate), medical professionals and researchers were in hot pursuit. Since then, the services provided by the company have been called into question, and it has only recently had the restrictions on its GP at Hand app lifted. As part of a wider investigation
Google Duplex: Your New AI Buddy Hits the Phones
Google’s Duplex AI service is rolling out on select Pixel devices for a lucky few U.S. users now, bringing the next step in bot and AI evolution to consumers. Are we ready for bots to talk to the world, doing our bidding? We guess Google is finding out right now. Chatbots, websites and other resources provide us with a world of information. But what if you (or a search engine) can’t find it? Or, perhaps you just don’t want to bother calling to book a reservation. Google Duplex is the latest step in the company’s fast-growing AI offering, here to provide the answer. For now, the company is limiting these calls to restaurant reservations at a few locations, but previous demos and the company’s own plans suggest a growing range of services. That’s within the confines of the company’s own smartphones. Google’s new Pixel 3 models, lead the way, available
SMEs Can Take the Greatest Advantage of the Chatbot Revolution
While big firms are rolling out large numbers of chatbots, it is smaller businesses that can use them to save the most time per head or per dollar, freeing up workers and revenue to focus on the company’s key tasks. Massive airlines, food brands, health service providers among others are all rolling out chatbots to make their customer service and business proposition more streamlined and efficient. While a few noteable examples see them making a big difference, such as Unilever replacing its phone and email HR services globally with a chatbot, for many it just another box ticked on the road to efficiency or a branding experiment. Startups benefit better from bots For a startup, however, smaller business or fast-growing midsized firm, a chatbot can become a highly valuable and key part of the team. For startups, often with minimal resources, the chatbot is another cloud service that can be
Sports Provide One of the Best Chatbot Use Cases
As an industry, sports has shifted to see the advantages that technology can bring. Cameras and sensors are used to track movements and find opportunities. New, more nuanced statistics can be observed and analyzed. Even something as simple as buying tickets has been entirely reinvented. It’s logical, then, that a new technology like Chatbots has been picked up by the sporting world. From large teams to news to betting services, Chatbots are becoming more and more prominent in the sporting world. Here are a few of the places you may have seen Chatbots, or are likely to see in the future. Information hubs for teams In this day and age, the relationship between team and fan extends well beyond the match. Fans are looking for a deeper connection and a more participatory experience. They purchase team clothing. They listen to podcasts about their team. They stay up to date on
Chatbots Play a Key Role in Digital Marketing
The role of digital marketers in driving traditional efforts and autonomous digital marketing are increasingly focused on mobility and social media, as new, or updated, ways to engage. Among the package of technology available to them, chatbots, augmented reality and apps stand out as high profile and distinctive ways to attract attention and keep your customers. Brands and companies need to keep up with the times when it comes to communicating with their customers. In a few short years, we’ve gone from a one-way stream of adverts to multimedia efforts that encourage engagement through social media and QR-code links to apps. Now we’re seeing company websites, apps and social media as avenues through which customers talk to the brand become commonplace. Many businesses lack the resources or aren’t ready to deal with that level of interaction. Or, they might be resource constrained or see internal politics or peer pressure see
How HR See Chatbots
A study conducted in 2018, entitled “The chatbots observatory”, interviewed several hundred human resources managers about their perception of chatbots. The results of this study, conducted by a natural language processing editor, Do You Dream Up, have just been published. They are compared with the results of another study from the same observatory that interviewed commercials. While chatbots are in vogue, and most salespeople (72%) know what a chatbot is and are aware of the capabilities of this tool, human resources professionals still struggle to keep up with new technologies, with only 22% of them able to define what a chatbot is. 43% have never even heard of them. However, those who have already heard about it, even vaguely, believe that chatbots will become widespread in human resources. Digging deeper, the majority believe that some of their functions will be replaced by chatbots, taking on management and communication tasks. But
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