As more positive success stories and use cases emerge, and the general buzz around chatbots continues to grow. Businesses are lining up to launch a bot that can have an impact on their customer satisfaction, the bottom line and help improve their efficiency. Here are five ways to keep those early projects on track and reaching for the best result. We see daily new launches for chatbots, and growing numbers of success stories. One of the latest is from mobile operator Vodafone, who’s TOBi chatbot in one month has helped reduce the time for customers to check out by almost half on average, while doubling conversion rates, improving brand scores and more. That’s big savings and a revenue boost, driving other telcos, medical practices, colleges and all types of businesses to get on the chatbot bandwagon. While that level of success requires time and investment, chatbots remain a tool that
Conversations via instant messaging interfaces (also known as “chats”) are generating more and more interest in mental health care. A study even shows that it has equivalent results to “treatment as usual”, so they might be added to mental health doctors’ toolkit. Indeed, this approach offers two significant benefits over face-to-face interventions (although obviously, the latter have other qualities), that I will explain to you right now. First, it allows the patient, in the event that he or she feels more comfortable with a machine than with a human interlocutor, to exchange serenely, at his or her own pace and in the desired way, with the practitioner. This may be appropriate in cases where the person being treated has been abused by other human beings and is therefore reluctant to trust another human being, especially if it is to treat the abuse in question, or in cases where oral communication
Chatbots are fast becoming a familiar sight on websites and social media for brands, businesses, and their customers. But, this fast-developing technology is not an area for developers to rest on their laurels, even a successful bot could, and should, be improved for the new year. If your business lacks a chatbot on your Facebook Messenger feed, website or app, now is definitely the time to start. Bots have rapidly moved on from a curio and niche customer service contact point to a battle-proven feature that more users expect and the latest stats show even the more cynical of consumers are starting to trust, respect and rely on. If you started on the chatbot wave back in 2016 or more recently. Congratulations, you were ahead of the curve. But, not for long, chatbots are moving at a fast pace and people are expecting them to offer more than the simple
We used to view technology trends as singular events, but increasingly they intermingle and rely on each other. So, the prominent discrete business IT trends for next year – autonomy, AI, blockchain and analytics – all have some crossover. They will impact businesses of all size as the Internet of Things, everything-as-a-service and automated interactions start to take on real significance, driving changes that consumers and citizens will all notice. Technologies trending together Think back 10-odd years ago to Steve Jobs on the Apple stage, saying “today, we’re introducing three revolutionary new products, a widescreen iPod with touch controls, a revolutionary mobile phone, and a breakthrough Internet communicator.” Those three things turned out to be the singular iPhone and the rest is history. Since then, smartphones have added GPS, navigation, advanced networking, better cameras, virtual assistants, AR and VR and much more, increasingly powered by smart software and AI. As
Chatbots are rapidly spreading out of the customer service and business sector into personal health, self-improvement, charity, and environmental markets. Who better to ask how you can help improve your wellbeing or save the planet than a chatbot? A few years ago, every piece of advice came in the form of a flyer or pamphlet, easily lost, and often hard to interpret or relate to any particular question you had. Over time that advice has moved into FAQs, apps or other ways that businesses, charities, and authorities use to communicate. However, most people often find that the one question they have isn’t the one that gets answered or lacks detail. Any chatbot that simply replicates the original data and questions won’t improve the situation. But a smart chatbot that can expand on a known topic or subject area will help people get the information they need faster than other methods.
It is easy to overlook that as we go about our daily lives, technology subtly changes how we all work, live, socialise and interact with businesses. Thirty years ago, the Internet was a curious new gimmick, today – try living life without it. Or, the connected cloud services like banks and online working that live through it. Twenty years ago, people went to concerts and joined in, now they share grainy footage with awful audio on social media, so pros and cons! Progress is inevitable, and among the regular waves of new technology and services changing how businesses and people interact, communicate and get things done; chatbots, virtual assistants and AI are on an unstoppable surge into our lives. But where did this technology come from? Does it really work, and how will it affect us in the near future? A potted history of chatbots The first official chatbots date
Major advances in the efficiency of chatbots, and the trust placed in them by the users will save companies billions of dollars in the future
Here’s a combined look at where chatbots, AI and virtual assistants fit into the big scheme of things. And where chatbot trends will take us in 2019