As with other aspects of customer-technology, first there was the task, then came the data and then the need to manage and use it properly. Customer spreadsheets and databases became CRM tools, point of sales records became data for recommendation engines and marketing, and so on. The same is true with chatbots, as businesses look to leverage the data they provide to add value. Chatbots are rapidly changing the way that businesses interact with their clients, and how data is provided to their systems. It isn’t a massive change from previous generations, when a sales database became a tool for the whole organization to use, but still represents a change in how companies will work. Naturally, all of this assumes that the data is being stored in a suitable manner, following GDPR and other suitable legislation, and that the users have given explicit permission for you to use the data.
Wellness and financial sanity-check coaches are already flocking to app stores, heralding a huge rise in the use of chatbots as part of the booming “advice” category. The lure of charging customers for using them via subscriptions, or for a business to automate the “wellness” part of their HR system makes a compelling case. Having followed the rise of chatbots, one of the welcome use cases has been in personal support. We have seen students able to talk to chatbots when they felt there was no one else to turn to for counselling support, starting a conversation that they can continue with others or health professionals. Not only are they available all-year round when the faculty office is closed out of term, but they can provide coursework, revision and tutorial guidance, personal and social advice, becoming a permanent fixture for the student. That’s likely to boost their college experience while
Virtual reality, smartphones, gaming, even viruses have long been a staple plot feature of the movies, from the new Jumanji to The Lawnmower Man. Now chatbots and AI tools are officially a thing, that means Hollywood, book writers and TV shows are happy to promote use them as ways to stir the plot and for marketing purposes. While the AIs like HAL in 2001: A Space Odyssey and Stephen Spielberg’s AI might have set the tone for how people expect chatbot and robotic technology to evolve, current chatbot ideas have made their way into a growing number of dramas and action shows. Joaquin Phoenix in Spike Jonze’s Her is the fool falling in love with OS1’s chatbot Samantha (voiced by Scarlett Johansson, because all voices should be Hollywood A-listers). One of the first movies to feature a chatbot, New Netflix sci-fi series Another Life made waves recently with the AI/robot
Travel agents ask, or are asked, the same few questions millions of times per year, making them the ideal business to be transformed by a chatbot. Let it do the “beach or touring, snow or city break” questions and save your efforts for the key interactions with your customers. The travel industry remains a cutthroat business with more holiday firms, airlines and hotels hit by closures in recent times due to global uncertainty, high fuel costs and a growth in staycations. Whatever your travel business, from niche boutique startup to growing brand, chatbots provide a key opportunity to expand your operations at minimal cost, and to rein in other expenses. Among all the industry chaos, there are still plenty of booming travel firms, running their own types of niche vacation, so running your own travel agency is still an achievable goal, and the chatbot can help play a key role
Mobile processors have had AI features for the last generation or two, but Intel has finally caught up, bringing on-chip AI to upcoming models of notebook and desktop. What does that mean for chatbots, AI services and developers? The processor wars got really boring after the fun of the Intel Pentium vs AMD Athlon battle of the 90s. Since then, notebook processor development has been about regularly shrinking the core to smaller nanometer numbers to gain more speed and power. The key benefit was that they could run cooler, allowing the thin-and-light sexy, quieter, notebook designs of today, with better battery life. But with fewer noticeable end results, apart from less back strain or burning thighs, for the typical user editing documents, typing emails or hanging out on social media. You can run Windows 10 and the usual apps on a 10-year old PC quite happily, only game players (who
Not all businesses need an AI-powered mega-chatbot capable of answering every question up to and including “what is the meaning of life?” The rise of chatbots handing out specific information in a FAQ-like format is an increasingly popular choice, creating InfoBots that can fulfill a specific function neatly and efficiently while saving the user time without having to ask the obvious questions. We are always on the lookout for changes in how chatbots are being used, and this summer there seems to be a fresh trend in discrete InfoBots offering a succinct feed of information Take the BBC’s approach to The Ashes cricket series between Australia and England. Lots of new and young fans might be tuning into their first series, especially on the back of England’s World Cup win. They might not know much about the series’ 137-year history, the key players and the differences between test and other
As with most technologies, like GPS, apps and VR, they might start out in their own little bubble but are soon adopted by a wider range of services that can make use of them. The same is true with chatbots, with the underlying language features making their mark in other areas. You might think a chatbot is just a chatty piece of code, but behind the front end are smart cloud services to handled the analytics and delivery, AI features to understand semantics, use of language and translation, plus a host of options to link the conversation to other databases, about the customer, the business, a store or local information. All of that comes together as-a-service to deliver what we know of as the chatbot. But, already features like natural language processing and AI translation tools are being used elsewhere, to create real-time avatars, deliver services in new ways, and
1. On demand companionship and sex positive chatbots The adaptable, malleable and entirely programmable on demand companionship that is being engineered by developers and companies, such as Microsoft, has been decades in the making. At The Chatbot, we’ve explored many aspects of how these programmes are changing, and assimilating into, our lives – in commerce, education, medicine, wellbeing programs, and in creative industries. Our sex lives are by no means off limits, because adult chatbots are only a close descendant of the age friendly online prototype companions that tech companies have been testing on society for years. And if Futurama and its loveable rogue Bender has taught us anything, it’s that the art of getting it on knows no boundaries, flesh or otherwise. Similar to chatbots for banking and customer service, sex chatbots (or adult chatbots, to encompasss the entire spectrum) are niche, with a narrow purpose and use value.
In full-funnel marketing, each and every aspect of the user-experience has to be tweaked for optimal results. Nobody has seen more proof of how well this works than our chatbot specialists who work behind the scene to serve all the new leads that are being generated as a result of a well-planned marketing operation. Several strategies have been developed that help SEO teams make the best of the available content. This is done in order to ensure that the content in an article has the best possible chance to be noticed when an organic search is launched. Many businesses have failed miserably in the area of SEO containing content. The principal may seem simple but to successfully implement it requires a little more than just good content. To succeed in the area of SEO requires that a person have adequate knowledge about the subject. People have differing views on what
In the week that Elon Musk talks about the progress in his Neuralink brain-machine-interface business, discussion about AI and where it will take us is raging. Will robots rely on human smarts? Will people tolerate robots in their homes and how will chatbots evolve beyond text on the screen? Robots in the media have been big news over the last few years. With Humans, the AMC and Channel 4 hit drama depicting how they will fit into our lives, be treated (and mistreated) by people, and perhaps develop their own wants and needs. In the PlayStation 4 game, Detroit: Become Human, players go on a similar interactive adventure with a series of droids trying to find meaning and freedom in a world where humans are rebelling against the loss of jobs and starting to push back against the rise of AI and technology. All of which would be even more