Author: Shane Barker

  • Latest Chatbot Challenges to Look Out for in 2020

    shane baker, chatbot and AI challenges, 2020

    Leveraging chatbots in customer service is gaining popularity. Why? Chatbots can engage with your existing customers and potential buyers via chat and voice conversations. Using chatbots can help reduce your customer support costs. In fact, by integrating chatbots, both businesses and consumers can save about 2.5 billion customer service hours by 2023. How can chatbots […]