Author: Mary Smith

  • What Should Hospitality Industry Chatbots Offer to Guests?

    What Should Hospitality Industry Chatbots Offer to Guests?

    Chatbots are growing in popularity in the hospitality industry, which is unsurprising as they can provide 24/7 information and booking services that are always on message. What other features should hospitality chatbots offer, though? The following infographic from Killarney Hotels shows where AI can fit with customer expectations. With chatbots, immediacy is key. One of…