Author: Joydeep Bhattacharya

  • Global Chatbot Marketing Predictions For 2022-2024

    smart city, future, trends

    Chatbots are quite a widespread implementation now in various industries. Due to the evolving technology, conversation tools are the new norm in ecommerce nowadays.  The ease of customer handling, 24/7 availability, and positive reviews have raised interest among different industry sectors to adopt different live chat solutions such as EngageBay along with chatbot integration to […]

  • How Emotion Analytics Is Powering The Next Generation of Chatbots

    phone, emotions, chatbot

    The advancement in AI has led to many innovations in chatbots. The recent inclusion of emotion or sentiment analysis is one such example that has significantly changed how the customer communication system is perceived.  Chatbots are commonly used for sales, customer support, and ecommerce marketing. However, their applications are increasing in other segments as well. […]