What makes a good chatbot great? With so many bots launching to engage with customers and as business/market understanding of what makes a good bot… Read More »Chatbot Capabilities: Essential Characteristics of Great Bots

The stats continue to show chatbots on the rise and AI becoming a growing force in how businesses operate. But in 2020, things will accelerate… Read More »5 Chatbot and AI Trends for 2020

In an ideal world, a business would operate both a chatbot and have live operators, always on hand to help customers. In many scenarios, however,… Read More »How to Choose: Live Chat vs Chatbots for Your Business

By Avi Benezra Silos are one of IT’s anathemas and while many businesses have launched their first generations of chatbots in a standalone fashion, to… Read More »Keep Your Chatbot Out of the Silo

By Avi Benezra Chatbots have already changed plenty over their short history, becoming smarter, broader and more capable of interacting with other services. The future… Read More »The Future of Chatbots in the Move to Online Conversation